Deck designing made easy
Looking to spruce up your backyard with a brand-new deck? We got you covered. Not only do we offer all the materials you would need, but we also have a new homegrown and user-friendly tool on all our websites to help you design you dream deck. But it’s not all; when you are satisfied with your design, the system provides the list of materials you would need, and we even can install it for you for a full 360 support!
Whether you are a Pro on a job site who’s missing that extra box of nails, or just looking for a last-minute gift, same-day delivery sure comes in handy at certain Lowe’s, RONA+, RONA and Réno-Dépôt stores for online purchases of eligible items.
Our omnichannel focus leads our IT teams to find ways to offer the same level of service in store and online. With the limited in-person interactions, how can we present a similar experience on our websites?
New self-serve functions for a better online shopping experience
When our customers turned in numbers to our websites for their home improvement needs during the pandemic, we launched three new web functions to provide them more control over their web orders.
Innovation serving our customers
In 2020, our team of some 345 IT experts delivered about 240 initiatives to bring our customers and employees at the head office, distribution centres, and stores to the forefront of retail technology. Okay, we don’t deliver by drone (yet), but we improve customer experience and service every day.
In-house tool brings every shade of the rainbow online for our customers
Need paint but can’t go to the store? No problem! At the beginning of the COVID-19 pandemic, RONA was the first home improvement retailer to allow customers to select and order paint online for curbside pickup.