Message to our customers from Tony Hurst, President of Lowe's Canada

At Lowe’s Canada, we always make the health and well-being of our valued customers and associates a priority, and are aware of the important role our stores play in providing essential products and services to our customers and communities. As we navigate the rapidly evolving coronavirus (COVID-19) situation together, I want to inform you of the additional precautions we’re taking at Lowe’s, RONA, and Reno-Depot to serve you.

We’ve spent the last few weeks preparing for the different ways the virus may impact the communities we serve. We’ve established a task force that is diligently monitoring health authorities’ actions and recommendations, and working closely with our stores across the country to ensure we’re taking all necessary preventative measures. We will continue to keep you, our valued customer, and our associates at the centre of our planning and decision-making.

Supporting our associates

We continue to share information with associates on how to keep themselves and their families safe and healthy. We’re encouraging anyone who feels sick to stay home in order to help prevent the spread of the virus. To give our associates more flexibility and support them for the time they need to stay home and get better, we’ve also put new temporary time-off guidelines in place. In addition, on-demand resources have been made available to answer our associates’ most frequently asked questions.

Keeping our stores clean and safe

We’ve always been proud of our stores’ cleanliness and operations, and we know that keeping them clean and sanitized is now more important than ever.

In addition to our daily cleaning efforts, we’re increasing the amount of time that is spent cleaning and sanitizing our stores, especially in our most frequented areas such as checkout lanes, restrooms, and associate break rooms. The bottom line is that we want you to feel comfortable shopping in our stores.

Stocking and delivering products you need

To ensure the products you want are available when you need them, our teams are working closely with our suppliers to restock our shelves as quickly as possible.

We continue to offer more ways for you to get the products you need most—whether that’s through online purchases, pick-ups in store, or quick delivery options.

Addressing in-home customer service

All services are running as usual. If you have concerns about installations, deliveries, or in-home consultations, we’re here to support you and offer flexibility to reschedule at your convenience. Please contact us if you have questions or want to reschedule any services:

Thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our customers, associates, and the communities we serve.

Tony Hurst, President, Lowe’s Canada